Frequently asked questions (FAQ)

Browse through these FAQs to find answers to commonly raised questions. If you should still have any doubts, feel free to contact us.


Are the starting times flexibles?

Yes, they are. The earliest starting time for your tour would be 8.30 AM. The latest possible starting time would be 2 PM. Please include the starting time, that would be best for you, in your tour request . 


Who will be in the tour with me?

All our city tours are private, so it will only be your group, the guide and the driver. 


Who will be my guide?

We have a team of talented local guides who are trained to give our visitors a meaningful experience. The guide assigned to you will be confirmed after the process is done.


What languages are available for the tour?

The following tour languages are available: English, Spanish, Portuguese, French. Please include your preferred language in your tour request.


How and where will I meet my guide?

You will meet your guide in the lobby of the hotel, where you will be staying. 


How can I pay for the service?

Your request will get to a IMPULSE Travel. There, a travel consultant will clear all the questions and help you with the payment. We accept credit cards and PayPal.


Can you pick me/us up at the airport? 

Yes, this option is available, with an additional surcharge to the total tour price.